Refund policy
We want you to love your purchase. If you're not fully satisfied, we’re here to help.
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible, your item must be:
- In the same condition as received (unworn, unused, with tags)
- In its original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
Please email us at princeokolie2004@yahoo.com to initiate your return request.
Returns must be sent to the following address:
[INSERT RETURN ADDRESS]
Once your return is approved, we’ll send you:
- A return shipping label
- Step-by-step instructions on how to send your item back
Important: Items sent without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon arrival. Contact us immediately at princeokolie2004@yahoo.com if:
- Your item is defective or damaged
- You received the wrong item
We’ll work quickly to resolve the issue.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized items
- Personal care products (e.g., beauty or hygiene items)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
If you’re unsure whether your item qualifies, reach out to us before returning.
Exchanges
To exchange an item:
- Return the original item following the instructions above.
- Place a new order for the item you want.
This ensures you get the item quickly and avoids delays.
European Union – 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you are entitled to cancel or return your order within 14 days of delivery, for any reason — no justification required.
The item must still meet our standard return conditions:
- Unworn or unused
- With tags
- In original packaging
- Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved:
- A refund will be processed to your original payment method within 10 business days.
- Please allow time for your bank or card issuer to complete the refund process.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at princeokolie2004@yahoo.com.